Reservations
After you submit your reservation request form, you will be emailed a reservation confirmation within 48 hours, which will include meeting time & location, directions, suggested gear list & release form. If you do not find your confirmation in your regular email (after 48 hours since submission) please check your junk mail folder before contacting us for a new confirmation.
Please remember to list a second and third choice date in the Comments or Questions box. Please include ALL requested information on the form below, or your reservation will NOT be processed and your form will be automatically deleted.
A credit card is required at the time of reservation or your reservation will NOT be processed and your form will be automatically deleted by our system.
Refunds & Cancellation Policies
Joshua Tree Guides does NOT provide refunds (except for special circumstances).
Refunds or Credits will NOT be given for downward revisions on the number of people on the original reservation once your payment has been processed.
There will be no refunds in an event of a “no-show”.
Our guides/instructors are not required to wait for clients beyond one-half hour. You will be considered a “no show” if you are a half hour or more late for your scheduled meeting time. Please plan your travel time accordingly.
Cancellations made with 48 hours or more notice prior to trip departure date/time will be issued a one-time reschedule credit valid for 6 months from the scheduled date. All cancellations must be made via email.
If you fail to make your appointment for any reason, or cancel with less than 48 hours advance notice, you will not receive a reschedule credit or refund.
REFUNDS due to particular circumstances will be honored, minus a $100 processing fee.
All cancellation requests must be made via email sent to info@joshuatreeguides.com
For all group, special training, special events and/or international trips a 50% non-refundable deposit is required 90 days prior scheduled date in order to reserve your desired trip. Full payment/balance is due no less than 30 days prior to trip departure date and will be billed to the credit card on file or emailed an invoice. Group trips cancelled by clients/group with less than 30 days advance notice will forfeit the entire trip payment and receive no reschedule credit.
Group trips cancelled by clients/group with more than 30 days advance notice will receive a reschedule credit valid for 6 months.
The number of people reserved for a group trip can be revised upwards at any time as long as we can accommodate the revision, please inform our office of any group size revisions. Group sizes cannot be revised downward after original reservation and no refunds or credits will be given for downward revisions.
For all international trips, full payment is due at least 90 days prior to trip departure date. International trips cancelled by clients with 90 days or more notice will receive a reschedule credit valid for 6 months from the date of originally scheduled trip departure date and no refunds will be given under any circumstance. International trips cancelled with less than 90 days advance notice will not receive any reschedule credit or refund.
Any trip cancelled by JTG due to bad weather prior or on the trip departure date (as long as the trip has not begun and no climbing area approach or climbing and/or climbing site set up has begun), clients will receive a reschedule credit valid for 6 months from the originally scheduled trip departure date. Any trip that has begun climbing and/or climbing site set up has started, is non-refundable and reschedule credits will not be issued.
All JTG rates are subject to change based on season and/or availability. No exceptions will be made to any of the aforementioned official reservation and cancellation policies.
